At today’s conference at Shrewsbury Hospital (#SaTHFMU) there was a quote from Baroness Cumberlege that would not break easily into 140 characters. It was a piece of feedback from a mother to a maternity consultation about how she wanted her care to be.
- Listen. Listen. LISTEN.
- Don’t overwhelm me with your paperwork.
- I decide what is important.
- Show respect.
- Do not patronise.
- It is our new family that make decisions.
Wrap your services around this. Not me round your service.