Words from a mum, as reported by a Baroness

At today’s conference at Shrewsbury Hospital (#SaTHFMU) there was a quote from Baroness Cumberlege that would not break easily into 140 characters. ┬áIt was a piece of feedback from a mother to a maternity consultation about how she wanted her care to be.

  • Listen. Listen. LISTEN.
  • Don’t overwhelm me with your paperwork.
  • I decide what is important.
  • Show respect.
  • Do not patronise.
  • It is our new family that make decisions.

Wrap your services around this. Not me round your service.